Frequently Asked Questions
What material is the dustbag?
DustyLuxe bags are made from a breathable cotton blend material.
How long does it take to make the dustbag?
Our products are made to order, thus requiring some time to custom make your dustbag. We will provide you with an email once your order is placed and when the order is shipped. From the time your order is placed to the time your order is shipped, we like to estimate 10-14 business days - please understand that production time can vary depending on demand!
If a dustbag is being custom-designed from your submitted photo, production time will largely depend on the quality of photo that is submitted. Our graphic design team will need to beautify the photo to prepare it for production before it gets sent to our production team to produce.
How come I cannot find a dustbag for my specific bag?
As the designer handbag market has hundreds of thousands of different models, we simply cannot possibly list all the different handbags that are available. Also, there are copyright issues with using random photos from the internet, so our availability is limited to handbags that DustyLuxe has access to and can take photos of ourselves. All the photos we use for our dustbags are taken by us and our affiliates.
Can I send you a photo of my bag since you do not have it available?
If the dustbag you are looking for is not currently listed on our website, please send us an email at firstname.lastname@example.org and we will do our best to get a photo of that bag.
If we, or our affiliates do not have a photo, you can become a contributor to build our database of handbags!
Click here for easy-to-follow instructions on how to take photos!
What are the prices for the custom-designed dustbags?
Our custom-designed dustbags from your submitted photos will be the same price as our other dustbags, $29USD (small), $33USD (medium) and $39USD (large).
We do not charge a premium on custom-designed dustbags as we are asking you, our contributors, to become our photographers for your beautiful bags. We simply ask that you allow us to use your photo to be shared amongst other handbag lovers.
What is your return policy?
Due to the custom nature of our business, all sales are final.
Please note that all our products are meticulously handmade one piece at a time. Due to this process, there may be a slight variation from one item to the next. Such variations are inherent in the manufacturing of handmade products, so you may experience minor distinctions that will make your purchase special and truly one-of-a-kind.
There may be blemishes/variations in the image print and may be the result of a external factor (such as a light glare, reflection or refraction) in the photo. Please note that while we have tried to accurately display the actual colours of products, the colours printed on the dustbag may differ from your actual handbag (or your computer monitor or phone) as we use our own photos and not stock marketing photos from the brands listed.